MR SAQLAIN PRODUCTIONS

Privacy Policy for Lost Key

Privacy Policy for Lost Key

Privacy Policy for Lost Key

Effective Date:16 October 2025

This Privacy Policy explains how MR SAQLAIN PRODUCTIONS (SMC-PRIVATE) LIMITED ("we," "us," or "our") collects, uses, and discloses information about you when you play the mobile or PC game "Lost Key" (the "Game").

By downloading, installing, accessing, or playing the Game, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We primarily collect information to enhance your gaming experience, provide customer support, and improve the Game.

A. Information We Collect Automatically

When you access and play the Game, we may automatically collect certain information about your device and your activity, including:

  • Game Activity and Usage Data: Information about how you interact with the Game, such as your progress, levels completed, in-game scores, in-app purchase history (though we do not collect your payment information), and the time and duration of your play sessions.

  • Technical Information: Device type, operating system, hardware model, device identifiers (such as advertising IDs), IP address, browser type, and language settings.

  • Crash Reports: If the Game crashes, we may receive data necessary to diagnose the issue, which can include the state of your device at the time of the crash.

  • Location Data: General location derived from your IP address (e.g., country or city) for analytics, tax calculation, and legal compliance.

B. Information Collected via Third-Party Services (Analytics and Advertising)

The Game may integrate third-party tools to help us understand game performance and user behavior. These third parties may collect data directly from the Game as set out in their own privacy policies. 

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Operate the Game: To enable you to play the Game, save your progress, and verify your account.

  • To Improve the Game: To analyze usage trends, test new features, diagnose technical problems, and improve game performance and design.

  • To Communicate with You: To send you technical notices, updates, security alerts, and administrative messages.

  • Security and Compliance: To detect, prevent, and address fraudulent or illegal activity and to comply with our legal obligations.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With Third-Party Service Providers: We share information with the third-party services listed in Section 1.B for the purposes of analytics, crash reporting, and ad delivery.

  • Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business by another company.

  • Legal Compliance and Protection: We may disclose your information to a third party if we believe that disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request.

4. Children’s Privacy (COPPA/GDPR Compliance)

The Game is not intended for children under the age of [Insert Age, e.g., 13 or 16 depending on region]. We do not knowingly collect personal information from children under the age of [Insert Age]. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with information, please contact us at [Insert Contact Email].

5. Data Retention

We retain the information we collect for as long as necessary to provide the Game, and for a reasonable period thereafter to maintain accurate business records. We may also retain your data as required by law or contract.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Opt-out of Marketing: You can opt-out of receiving promotional communications from us by following the instructions in those messages.

  • Access and Deletion: You may be entitled to request access to or deletion of the personal information we hold about you. Please submit such requests to the contact information below.

  • Do Not Track: The Game does not currently respond to "Do Not Track" signals.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new policy in the Game and on our website, and updating the "Effective Date" at the top of this policy.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

MR SAQLAIN PRODUCTIONS (SMC-PRIVATE) LIMITED

Email: hello@mrsaqlainproductions.site